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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Steve I

August 28, 2023

1  out of  5 rating by Steve I
"JoAnn Cuevas does not care about her clients in any way! If you call her she is just about impossible to get on the phone, and her employees will do everything to avoid connecting you to her. If you leave her a message someone else will always call you back. Cuevas is always too busy to speak to clients! When her employees screw up your policy, & they have screwed up mine, she will not get on the phone to speak , and make sure things are done correctly! One of her "trusted" employees screwed up my policy to the point where I would have been very much in trouble - the policy they wrote had me illegally uninsured!!! If my wife, and I, didn't read the policy very closely, and know what insurance is required in Nevada we could have put us in legal jeopardy!!! We had to call l the office, and not able to get Cuevas to respond, and make whoever we did speak with rewrite the entire policy, and get it to us immediately! There were a few other problems, over time, but an OVERWHELMING, COSTLY, EXTREMELY INCONVENIENT, AND AGGRAVATING PROBLEM was the fact that they wrote my auto policy, and therefore my ID card, with an incorrect VIN! That hindered my ability to register my car on a timely basis, and I had to pay penalties to the DMV. That caused an enormous delay, as well as other seriously aggravating problems!!! When I called the home office there was no one who could assist, because it had to be taken care of at that local incompetent office!!!! No one should count on JoAnn Cuevas, or her office! RESPONSE TO YOUR RESPONSE: Of course you are unable to find us in your system as either a current or former policyholder; As well you also THINK THAT YOU haven’t had any interactions like the ones I described because you do not care about your clients/customers, or pay attention to what goes on with their coverage!!!!! AND, NO this is NOT in reference to a different policyholder’s account!!!!! Furthermore, based on our experiences I do not believe that the great majority of the other reviews are anywhere close to real!!!"

Kianna Shlemon

June 2, 2023

5  out of  5 rating by Kianna Shlemon
"Am SO SO grateful I was able to connect with Zarriyah Brooks to transfer my insurance from CA —> NV. Not only was she super helpful, but she helped me save $300+ for the next 6 months on my insurance! Incredible customer service and very knowledgeable. She sent all the documents to be the same day and was very patient with me with all my questions. I will absolutely be sending more people her way!"

Kenneth Jourdan

March 31, 2023

5  out of  5 rating by Kenneth Jourdan
"Chris was very helpful in finalizing my Automobile policies with State Farm. It is always good to work with someone that is knowledgeable and efficient as Chris. Thank you"

Kerry Painter

March 3, 2023

5  out of  5 rating by Kerry Painter
"Wonderful experience highly recommend..CiCi professional..knowledgeable"

heriberto tamayo

January 2, 2023

5  out of  5 rating by heriberto tamayo
"(Translated by Google) Miss CECI is very professional, patient and attentive, thank you for all the amazing work you do and thank you for the security you give us, happy New Year, successes, much success to the entire team of Miss JoAnn and her. Happy new year. (Original) La srta CECI, es muy profesional , paciente y atenta, gracias por todo el trabajo amazing que realizan y gracias por la seguridad que nos brindan, feliz Año Nuevo , éxitos muchos éxitos a todo el equipo de la srta joAnn y a ella. Feliz Año Nuevo."

Wendy Buck

December 28, 2022

5  out of  5 rating by Wendy Buck
"Ashley is the only person I will ever talk to. She’s fixed so many issues we’ve had and I can’t thank her enough"

Enrique Montenegro

October 19, 2022

5  out of  5 rating by Enrique Montenegro
"Super helpful ! Speaking Spanish helped too."

Jorge Serrano

August 17, 2022

5  out of  5 rating by Jorge Serrano
"I have been with State Farm insurance for many years, since I have moved to Las Vegas I been doing business with this office and agent Patricia Carballo has made my insurance process easy and very informative. I highly recommend this office."

Sarah Zarkpah

August 15, 2022

5  out of  5 rating by Sarah Zarkpah
"I had been searching for a business insurance suitable for my small business for a while and could not find the right one until I spoke with Patricia. She is very knowledgeable. She walked me through the entire process very professionally. I now have exactly what I needed. Thank you Patricia. Thank you State Farm."

Sherry Respicio

August 9, 2022

5  out of  5 rating by Sherry Respicio
"Patricia is awesome. She’s very friendly, responsive and efficient. It’s always a real pleasure working with her."

Maria G

July 22, 2022

5  out of  5 rating by Maria G
"I am so thankful to have JoAnn Cuevas and her team as our State Farm representatives! They are so incredibly helpful, knowledgeable, friendly and professional! A special thank you to Patricia for your quick response and friendly service!"

Tanya Gomez

July 22, 2022

5  out of  5 rating by Tanya Gomez
"Excellent Customer Service, Bilingual and so nice personal im so happy i change ♥️💯🙏🙌"

Crimson Tynan

July 13, 2022

5  out of  5 rating by Crimson Tynan
"Great service! :)"

James Lucci

July 7, 2022

5  out of  5 rating by James Lucci
"I can't express how incredible this group is. Patricia Carballo has made the process of purchasing and updating both my homeowners and auto needs. Five stars simply isn't enough!"

Joel Fierro

June 28, 2022

5  out of  5 rating by Joel Fierro
"Cecy is a great representation of the agency! Her professionalism and friendly demeanor towards the customer is awesome! What I appreciate most is her reliability and dependability. I have learned to trust her word because she has always acted on what she said she would do!"

Gregory Pitts

May 24, 2022

5  out of  5 rating by Gregory Pitts
"Patricia was super helpful in getting my new quotes, binding my new home insurance and even assisted with cancelling current policies. Oh and yeah State Farm had best rates I found. Cherry on top!"

Lisa Guzman

May 20, 2022

5  out of  5 rating by Lisa Guzman
"Highly recommend this office. Patricia is always very helpful and efficient. Prices are good and the customer service is superior."

Karina Palomino

May 16, 2022

5  out of  5 rating by Karina Palomino
"Hi, Cecy Hermoza rocks. She is amazing person, professional and friendly proving my needs and questions. I recomend this company and specially to Cecy."

emilia wadsworth

May 15, 2022

5  out of  5 rating by emilia wadsworth
"I want a share my experience with Cecy .She is is really acknowledged with the products that she sales. Thank you for your help."


May 11, 2022

5  out of  5 rating by K A
"My agent Patricia is outstanding. I’ve gotten car, life and soon will get condo insurance through her and I couldn’t be happier with the service she has provided- friendly, professional, and responsive."

Kaitlyn Baker

May 10, 2022

5  out of  5 rating by Kaitlyn Baker
"Patricia was super helpful in transitioning from my parents plan to covering my own car insurance, and adding renters insurance to my new plan. She had all the information I was looking for plus more! Very thankful for a smooth process!"

Nancy Ward

May 10, 2022

5  out of  5 rating by Nancy Ward
"The customer service with this office is perfection. Patricia was wonderful and helpful with every step along the way. She helped with changing not only my auto policy, but my home and pwc policies as well. It was so easy and seamless. I later needed to make changes to my policy and Patricia was able to do this in minutes. We were also able to easily remove my daughter from our auto policy to her own policy without hours on the phone and having to provide tons of information. It was just all so simple, and JoAnn's staff at this office was unbelievably professional and friendly. I am so happy that I had the opportunity to work with them. It made getting insurance so easy and pleasant."

Morgan Crumpley

May 10, 2022

5  out of  5 rating by Morgan Crumpley
"I had a wonderful experience with State Farm and highly recommend contacting Cecy if you are in the market for insurance. Cecy put together a handful of options for me based on my needs, and was so kind and patient to help me make the right decision. The rates were also extremely competitive. Thank you State Farm (and Cecy) for the help. I highly recommend!!"

Gabe Valdez

May 2, 2022

5  out of  5 rating by Gabe Valdez
"Worked with Cecy as my agent. She was very helpful, pleasant, always fast response via email, and got all of my policies taken care of very quickly."


April 7, 2022

5  out of  5 rating by pynader
"Ask for Patricia Hernandez. She’s the best!!"