State Farm® Insurance Agent JoAnn Cuevas

"JoAnn Cuevas does not care about her clients in any way! If you call her she is just about impossible to get on the phone, and her employees will do everything to avoid connecting you to her. If you leave her a message someone else will always call you back. Cuevas is always too busy to speak to clients! When her employees screw up your policy, & they have screwed up mine, she will not get on the phone to speak , and make sure things are done correctly! One of her "trusted" employees screwed up my policy to the point where I would have been very much in trouble - the policy they wrote had me illegally uninsured!!! If my wife, and I, didn't read the policy very closely, and know what insurance is required in Nevada we could have put us in legal jeopardy!!! We had to call l the office, and not able to get Cuevas to respond, and make whoever we did speak with rewrite the entire policy, and get it to us immediately! There were a few other problems, over time, but an OVERWHELMING, COSTLY, EXTREMELY INCONVENIENT, AND AGGRAVATING PROBLEM was the fact that they wrote my auto policy, and therefore my ID card, with an incorrect VIN! That hindered my ability to register my car on a timely basis, and I had to pay penalties to the DMV. That caused an enormous delay, as well as other seriously aggravating problems!!! When I called the home office there was no one who could assist, because it had to be taken care of at that local incompetent office!!!! No one should count on JoAnn Cuevas, or her office! RESPONSE TO YOUR RESPONSE: Of course you are unable to find us in your system as either a current or former policyholder; As well you also THINK THAT YOU haven’t had any interactions like the ones I described because you do not care about your clients/customers, or pay attention to what goes on with their coverage!!!!! AND, NO this is NOT in reference to a different policyholder’s account!!!!! Furthermore, based on our experiences I do not believe that the great majority of the other reviews are anywhere close to real!!!"

"Am SO SO grateful I was able to connect with Zarriyah Brooks to transfer my insurance from CA —> NV. Not only was she super helpful, but she helped me save $300+ for the next 6 months on my insurance! Incredible customer service and very knowledgeable. She sent all the documents to be the same day and was very patient with me with all my questions. I will absolutely be sending more people her way!"

"(Translated by Google) Miss CECI is very professional, patient and attentive, thank you for all the amazing work you do and thank you for the security you give us, happy New Year, successes, much success to the entire team of Miss JoAnn and her. Happy new year. (Original) La srta CECI, es muy profesional , paciente y atenta, gracias por todo el trabajo amazing que realizan y gracias por la seguridad que nos brindan, feliz Año Nuevo , éxitos muchos éxitos a todo el equipo de la srta joAnn y a ella. Feliz Año Nuevo."

"I had been searching for a business insurance suitable for my small business for a while and could not find the right one until I spoke with Patricia. She is very knowledgeable. She walked me through the entire process very professionally. I now have exactly what I needed. Thank you Patricia. Thank you State Farm."

"Cecy is a great representation of the agency! Her professionalism and friendly demeanor towards the customer is awesome! What I appreciate most is her reliability and dependability. I have learned to trust her word because she has always acted on what she said she would do!"

"The customer service with this office is perfection. Patricia was wonderful and helpful with every step along the way. She helped with changing not only my auto policy, but my home and pwc policies as well. It was so easy and seamless. I later needed to make changes to my policy and Patricia was able to do this in minutes. We were also able to easily remove my daughter from our auto policy to her own policy without hours on the phone and having to provide tons of information. It was just all so simple, and JoAnn's staff at this office was unbelievably professional and friendly. I am so happy that I had the opportunity to work with them. It made getting insurance so easy and pleasant."

"I had a wonderful experience with State Farm and highly recommend contacting Cecy if you are in the market for insurance. Cecy put together a handful of options for me based on my needs, and was so kind and patient to help me make the right decision. The rates were also extremely competitive. Thank you State Farm (and Cecy) for the help. I highly recommend!!"