State Farm® Insurance Agent JoAnn Cuevas

"When I first switched my insurance to State Farm, I chose the agent that I wanted. I was moved by State Farm to difference agents without my consent. I was not given the option. At one point in time, my payments were fluctuating so drastically I needed an explanation as to why my payments were sometimes $100 less or more than the previous month. When I called to get an explanation, one of the male employees spoke to me as if I didn’t have a brain and repeatedly gaslighted me and it really pissed me off so demanded that I speak to someone else. This person did not gaslight me, but she didn’t really have an acceptable explanation. I don’t think that they knew the reason and I don’t think they wanted to say that. Since then my payments have been the same every month. I received a document in the mail stating that My Husband ‘s life insurance policy was eligible for some kind of change. I had questions so I emailed and specifically requested that I not get a response from the gaslighter. I requested anyone but him to respond. But he is the one who called me back and left a message and then replied to my email with the word “call.” The document that My Husband received regarding his life insurance policy, his daughter’s last name was spelled incorrectly. Then I noticed that my niece’s last name was spelled incorrectly on my life insurance policy, and it is a very common last name. I was infuriated at this carelessness. Two out of two policies they effed up. I think that it is necessary that employees double triple quadruple check the spelling of the name considering how important that information is on the document and they know it. They know that if the last name is spelled incorrectly, then the beneficiary will not receive the benefits. Seems to me that this is not a coincidence. At the very least it’s extremely careless. That’s like working at the credit bureau and not making sure that the Social Security number is accurate. To me this is a red flag, and this is probably an common industry practice. This is probably not limited to this agent or this company. Anybody reading this review I strongly urge you to make sure that all of the last names are spelled correctly on all of your policies. Hard for me to believe that they were that careless. Its hard for me to believe that they don’t know how to spell my niece’s very common last name. Once I saw that my request to not deal with the Gaslighter in the office was disregarded, and once I became aware of the carelessness regarding the last names, I wanted to switch agents, but I am not allowed to switch agents without requesting it. But State Farm can switch my agents without asking me, but I have to ask them and go through a process, but they are apparently entitled to move me to whatever agent they want. I also have to go through a process to correct these last names. I’m not employed by State Farm and I should not have to spend my time correcting their careless mistakes. Long gone are the days where you have an actual relationship with your agent. What ultimately prompted me to leave this review is the fact that I am the one who originally sought out this policy and I was a single person until I got married and added my husband and his car to this policy and I have been the main policyholder, the one paying the bill, the one doing all of the communicating, etc., but after I requested to change agents due to all of the above, they called My Husband and asked him what the problem was. They didn’t call me and ask me what the problem was probably because they know I’m gonna tell them so since they didn’t call me and ask me what the problem was, I will just leave it right here."

"JoAnn Cuevas does not care about her clients in any way! If you call her she is just about impossible to get on the phone, and her employees will do everything to avoid connecting you to her. If you leave her a message someone else will always call you back. Cuevas is always too busy to speak to clients! When her employees screw up your policy, & they have screwed up mine, she will not get on the phone to speak , and make sure things are done correctly! One of her "trusted" employees screwed up my policy to the point where I would have been very much in trouble - the policy they wrote had me illegally uninsured!!! If my wife, and I, didn't read the policy very closely, and know what insurance is required in Nevada we could have put us in legal jeopardy!!! We had to call l the office, and not able to get Cuevas to respond, and make whoever we did speak with rewrite the entire policy, and get it to us immediately! There were a few other problems, over time, but an OVERWHELMING, COSTLY, EXTREMELY INCONVENIENT, AND AGGRAVATING PROBLEM was the fact that they wrote my auto policy, and therefore my ID card, with an incorrect VIN! That hindered my ability to register my car on a timely basis, and I had to pay penalties to the DMV. That caused an enormous delay, as well as other seriously aggravating problems!!! When I called the home office there was no one who could assist, because it had to be taken care of at that local incompetent office!!!! No one should count on JoAnn Cuevas, or her office! RESPONSE TO YOUR RESPONSE: Of course you are unable to find us in your system as either a current or former policyholder; As well you also THINK THAT YOU haven’t had any interactions like the ones I described because you do not care about your clients/customers, or pay attention to what goes on with their coverage!!!!! AND, NO this is NOT in reference to a different policyholder’s account!!!!! Furthermore, based on our experiences I do not believe that the great majority of the other reviews are anywhere close to real!!!"

"Andre was super patient and informative when it came to quoting a new policy for me. I recommend asking for him to assist you."

"Rosa helped me out and also delivered amazing service!"

"I finally found someone so knowledgeable and passionate about job and customer service. Rosa so patiently explained everything I need to know about auto,home and life insurance. I'm happy switching to State Farm. I will recommend her to anyone who needs insurance!!"

"Mario is AMAZING. He is so kind and helpful. He helped me in less than an hour and had everything transferred from Florida to Nevada. Highly recommended!!!!"

"State Farm was referred to me by my cousin. Because of the service that she received from Rosa. I must say that (Rosa) is thorough and very knowledgeable of the insurance information passed on to consumers. The transition from one insurance company to another was seamless. I will recommend State Farm to anyone seeking coverage. Thank you"

"Rosa was extremely patient, quick, and efficient at looking into and fixing a problem I had on my policy. And she saved me some money!"

"Rosa was very helpful and knowledgeable in getting my HO insurance changed over. She kept me abreast of the progress via phone and email."

"I was working with zariyah brooks. She was awesome. I had to call her back in 1.5 days to finalize my new policy and I was told she no longer works there and now their telling me about this new change to your policy where you need at least 3 months up front or 50% of the policy is ridiculous. Seems theyve gotten greedy like most other corporations. Such bad customer service trickling down from corporate and making the agents deal with it. So sad."

"Zarriyah was such a wonder to work with! She was very personable and helpful with setting up my policy. I definitely made the right decision with this state farm agent! :)"

"I’ve worked with Zarriyah on many occasions and she has always been a delight to work with. Very professional, always on top of things and goes above and beyond which I’m very grateful for. She definitely is an asset to this company! Thanks Zarriyah for all that you do!"

"Rosa and Trey went above and beyond to help us with a disaster. They were kind, patient and knowledgeable! I couldn’t have had better help anywhere else. I will definitely refer them both to everyone I know. I cannot thank them enough!!!!!"

"Good Morning, just wanted to post a little here as I am a loan officer and have been using Maria G. Pandula Fierro on my quotes and insurance for my buyers. She is amazing and always stays on top of everything. I send her quote request and within minutes I have them back so I can proceed in giving the best loan scenarios possible for my clients. I appreciate you so much and all your hard work, from the quote part to taking care of my borrowers from beginning to end. :)"

"Cecilia Hermosa is hands down the best. She’s always so helpful and patient with me. Best service I’ve received."

"Agent María, thank you very much for your help and time explaining my policy changes. Your customer service was greatly appreciated!!"

"Cecilia Hermosa es una persona con mucha paciencia con un linda actitud muy atenta y profesional en lo k hace es por eso k tengo esa Aseguranza por el servicio k recibo."

"Had some difficulties with an unexpected rate change. I called the office and Zarriyah Brooks was a phenomenal help. She walked through everything with me, and even followed up a couple weeks later to make sure my concerns had been addressed. This office is great, and Zarriyah is a rock star!"

"Trevon did an amazing job securing the right coverage for our home. We appreciate his professionalism and kindness. Thanks to Tre’s expertise, the process of switching insurance was easy. Trevon excels at answering questions and clearing a path for complex situations. If you’re looking for insurance for your home or business, I highly recommend you work with Trevon Lee to ensure your needs are met."

"Am SO SO grateful I was able to connect with Zarriyah Brooks to transfer my insurance from CA —> NV. Not only was she super helpful, but she helped me save $300+ for the next 6 months on my insurance! Incredible customer service and very knowledgeable. She sent all the documents to be the same day and was very patient with me with all my questions. I will absolutely be sending more people her way!"

"Chris was very helpful in finalizing my Automobile policies with State Farm. It is always good to work with someone that is knowledgeable and efficient as Chris. Thank you"

"Wonderful experience highly recommend..CiCi professional..knowledgeable"

"La srta CECI, es muy profesional , paciente y atenta, gracias por todo el trabajo amazing que realizan y gracias por la seguridad que nos brindan, feliz Año Nuevo , éxitos muchos éxitos a todo el equipo de la srta joAnn y a ella. Feliz Año Nuevo."

"Ashley is the only person I will ever talk to. She’s fixed so many issues we’ve had and I can’t thank her enough"

"Super helpful ! Speaking Spanish helped too."